Frequently
asked questions
asked questions
Please take a look at our size guide here > XXX
We recommend that you hand wash all items with a gentle detergent in luke warm water to ensure your piece keeps it’s sparkles to a maximum. Rinse thoroughly without wringing
Shipping times may vary according to the type of garment that has been ordered and this depends on the amount of customisation required, fabric availability and studio traffic. Catsuits and leggings currently take 1 - 2 business days to dispatch, cycling shorts up to 7 business days and personalised jackets around 14 days.
Please contact us at xxx@xxx and we can advise if we can ship an item any sooner.
We currently offer any combination of red, blue, pink, silver, gold and black.
This depends on the size of the jacket - the smaller sizes are better with shorter text on them so the text can still remain fairly large. We recommending text consisting of roughly 4 - 8 letters on all jackets where possible. We can fit more depending on the size of jacket required but please email us first to discuss.
Refunds are issued for non-customised pieces within 14 days of delivery provided they are unworn and in their original condition. We can only issue a refund for a customised piece if it is faulty.
We can exchange non-customised pieces within 14 days of delivery provided they are unworn and in their original condition. It is the responsibility of the buyer to pay for the postage.
Please check your dispatch email carefully where you should find your tracking number. Any issues with delivery or lost parcels can only be raised by us opening a case with either Royal Mail or EVRI 10 working days after the order has been posted and any refunds can only be issued once the case has been investigated and resolved.
Unfortunately we do not currently offer collections from our studio.